SMALL ITEM DELIVERIES

Stock permitting, all orders are normally dispatched within 3 working days, unless advised otherwise at the time of ordering. If an item is out of stock we will advise an approximate delivery date and notify you when it is ready for delivery.

SMALL ITEM DELIVERY CHARGES   

Delivery charges on our website are automatically calculated on a weight basis and are shown on your order prior to checkout.

Mainland UK: Small parcels up to 10kgs £5.95, 10-20kgs £12.95.

Scottish Highlands, Northen Ireland, Isle of Wight, Scilly Isles, Channel Islands: Small parcels up to 1.5kgs £5.95, 1.5-20kgs £16.95.

Republic of Ireland: Small parcels up to 20kgs £16.95

International  deliveries are charged at cost on an individual basis - please email customer services for a quote at: contact@anangelatmytable.comcall 0845 2000 723 - Mon/Fri 9.30-5.30.

LARGE ACCESSORIES AND FURNITURE DELIVERIES 

Mainland UK (excluding Scotland) - deliveries outside this area will incur an additional charge, please contact us for an individual quote.  

£30 delivery charge applies to some mirrors and small furniture items etc, which can be delivered by our one person delivery service.

£50 delivery charge applies to large mirrors and items of furniture which require a two person delivery service, additional charges may apply for multiple purchases of large items - individual delivery quotations available on request.

Please contact customer services by email or call 0845 2000 723 for an individual quotation for all other areas.

RETURNS/REFUNDS

SMALL ITEMS

We hope that you will be delighted with your order, however, if for any reason you are not completely satisfied with you purchase simply return it to us within 5 working days for a full refund or exchange - items must be unused and returned in their original packaging. We recommend that you use insured, registered delivery service and obtain proof of purchase, as we cannot accept responsibility for goods lost or damaged in transit. Unfortunately, we are unable to refund the original delivery charge or the return postage unless the item(s) are faulty, in which case we will reimburse you in full.

ANY DAMAGED ITEM(S) MUST BE REPORTED TO THE COMPANY WITHIN 48HRS OF RECEIPT OF YOUR ORDER.

THE COMPANY WILL ACCEPT NO RESPONSIBILITY FOR THE LOSS OF A PARCEL, UNLESS REPORTED TO THE COMPANY WITHIN 7 DAYS OF PLACEMENT OF ORDER.

FURNITURE & LARGE ITEMS

CHECKING ACCESS - MOST IMPORTANT!

Please ensure you check access for the furniture you are ordering as it is your responsibility to ascertain that access is possible. If access depends on precise dimensions, please ask for a dimension check, as all dimensions are approximate and variations may occur, particularly in our handcarved ranges. Our delivery personnel are not obliged to take heavy items of furniture upstairs (unless previously agreed), this is entirely at their own discretion, as we have to comply with strict Health & Safety regulations and cannot risk injury to staff. If on inspection they judge that an item of furniture may not fit into or through the access space or that they may incur physical injury or risk damage to the item or your property, then we reserve the right to leave the item in a safe and convenient alternative location. If the item cannot be delivered for reasons of access we reserve the right to charge for storage and redelivery in addition to any cancellation fees (if applicable - see cancellations & refunds).

As most of our furniture is made and painted to order - we cannot offer refunds unless the piece is deemed faulty. Please note that our paint finishes can allow the character of the wood to show - for example woodgrain & knots - these are not considered as faults. Our furniture is made from solid pine, beech and selected hardwoods - exposure to heat may cause some shrinking and splitting - which we regret we cannot accept as reason for refund. However, should you require advice/aftercare for any acute problems please contact customer services.

Any damaged furniture items must be reported, in writing, to the company within 48 hours of delivery.

DELIVERY TIMES 

We will endeavour to deliver your furniture within the time stated upon ordering (typically 2-8 weeks) - we will, wherever possible, advise you of any anticipated additional delay when placing your order, however, failure to deliver within the estimated time cannot be considered as grounds for cancellation.