SMALL ITEM DELIVERIES
Mainland UK delivery: stock permitting, all orders dispatched within 5 working days, unless advised otherwise at the time of ordering. If an item is out of stock we will advise an approximate delivery date and notify you when it is ready for delivery.
DELIVERY CHARGES
Delivery charges on our website are automatically calculated on a weight basis and shown at the checkout - for small parcels there are two categories: up to 10kgs £5.95, 10-25kgs £12.95. Deliveries to the Scottish Highlands, Northen Ireland and outside mainland UK are calculated on an individual basis and charged at cost - please contact customer services on 0845 2000 723 for a quote.
LARGE ACCESSORIES AND FURNITURE DELIVERIES
Mainland UK only within 100 mile radius of London - deliveries outside this area may incur an additional charge, please contact us for an individual quote.
£30 delivery charge applies to some mirrors and small furniture items etc, which can be delivered by our one person delivery service.
£50 delivery charge applies to large mirrors and items of furniture which require a two person delivery service - individual delivery quotations available on request.
Please contact customer services on 0845 2000 723 for an individual quotation for all other areas.
RETURNS/REFUNDS
SMALL ITEMS
We hope that you will be delighted with your order, however, if for any reason you are not completely satisfied with you purchase simply return it to us within 7 working days for a full refund or exchange - items must be unused and returned in their original packaging. We recommend that you use insured, registered delivery service and obtain proof of purchase, as we cannot accept responsibility for goods lost or damaged in transit. Unfortunately, we are unable to refund the original delivery charge or the return postage unless the item(s) are faulty, in which case we will reimburse you in full.
FURNITURE & LARGE ITEMS
CHECKING ACCESS - MOST IMPORTANT!
Please ensure you check access for the furniture you are ordering as it is your responsibility to ascertain that access is possible. If access depends on precise dimensions, please ask for a dimension check, as all dimensions are approximate and variations may occur, particularly in our handcarved ranges. Our delivery personnel are not obliged to take heavy items of furniture upstairs (unless previously agreed), this is entirely at their own discretion, as we have to comply with strict Health & Safety regulations and cannot risk injury to staff. If on inspection they judge that an item of furniture may not fit into or through the access space or that they may incur physical injury or risk damage to the item or your property, then we reserve the right to leave the item in a safe and convenient alternative location. If the item cannot be delivered for reasons of access we reserve the right to charge for storage and redelivery in addition to any cancellation fees (if applicable - see cancellations & refunds).
As most of our furniture is made and painted to order - we cannot offer refunds unless the piece is deemed faulty. Please note that our paint finishes can allow the character of the wood to show - for example woodgrain & knots - these are not considered as faults. Our furniture is made from solid pine, beech and selected hardwoods - exposure to heat may cause some shrinking and splitting - which we regret we cannot accept as reason for refund. However, should you require advice/aftercare for any acute problems please contact customer services.
DELIVERY TIMES
We will endeavour to deliver your furniture within the time stated upon ordering (typically 2-6 weeks) - we will, wherever possible, advise you of any anticipated additional delay when placing your order, however, failure to deliver within the estimated time cannot be considered as grounds for cancellation.