an Angel at my Table

SMALL ITEM DELIVERIES
Mainland UK delivery: stock permitting, all orders despatched within 5 working days, unless you are advised otherwise at the time of ordering. If an item is out of stock we will let you know an approximate delivery date and notify you when it is ready for delivery.
POST & PACKAGING CHARGE: £5.95 for all items under 15kilos, other charges will be quoted at the time of ordering.
Deliveries to the Scottish Highlands, Northern Ireland and outside mainland UK will be charged at cost, quotes available when ordering.

FURNITURE & LARGE ITEM CONDITIONS
CHECKING ACCESS - MOST IMPORTANT!
Please check access for the furniture you are ordering as it is your responsibility to ascertain that access is possible. If access depends on a precise dimension, please ask for a dimension check, as all dimensions are approximate and variations may occur, particularly in our handcarved ranges. Our delivery personnel are not obliged to take furniture or other heavy items upstairs, this is entirely at their own discretion, as we have to comply with strict Health & Safety regulations and cannot risk injury to staff. If they judge that an item of furniture may not fit into or through the access space or that they may incur physical injury or risk damage to the item or your property, then we reserve the right to leave the item in a safe and convenient alternative location, If the item cannot be delivered for reasons of access we reserve the right to charge for storage and redelivery in addition to any cancellation fees (if applicable - see ‘cancellations & refunds) Any damage to a furniture item that may have been caused in transit must be reported to the company within 7 days after delivery.

DELIVERY TIMES
We offer a wide range of furniture, each piece is especially ordered for you to be painted in the colour of your choice and we endeavour to deliver to you in 8-10 weeks. Delivery times quoted at the time of ordering are not guaranteed but we will do our utmost to ensure that goods are delivered within the stated time or as soon as possible afterwards. We will, wherever possible, advise you of any anticipated additional delay when you place your order. Failure to deliver within the estimated time is not considered as grounds for cancellation.


	DELIVERIES & RETURNS




	SMALL ITEM DELIVERIES Mainland UK delivery: stock permitting, all orders despatched within 5 working days, unless you are advised otherwise at the time of ordering. If an item is out of stock we will let you know an approximate delivery date and notify you when it is ready for delivery. POST & PACKAGING CHARGE: £5.95 for all items under 15kilos, other charges will be quoted at the time of ordering. Deliveries to the Scottish Highlands, Northern Ireland and outside mainland UK will be charged at cost, quotes available when ordering. FURNITURE & LARGE ITEM CONDITIONS CHECKING ACCESS - MOST IMPORTANT! Please check access for the furniture you are ordering as it is your responsibility to ascertain that access is possible. If access depends on a precise dimension, please ask for a dimension check, as all dimensions are approximate and variations may occur, particularly in our handcarved ranges. Our delivery personnel are not obliged to take furniture or other heavy items upstairs, this is entirely at their own discretion, as we have to comply with strict Health & Safety regulations and cannot risk injury to staff. If they judge that an item of furniture may not fit into or through the access space or that they may incur physical injury or risk damage to the item or your property, then we reserve the right to leave the item in a safe and convenient alternative location, If the item cannot be delivered for reasons of access we reserve the right to charge for storage and redelivery in addition to any cancellation fees (if applicable - see ‘cancellations & refunds) Any damage to a furniture item that may have been caused in transit must be reported to the company within 7 days after delivery. DELIVERY TIMES We offer a wide range of furniture, each piece is especially ordered for you to be painted in the colour of your choice and we endeavour to deliver to you in 8-10 weeks. Delivery times quoted at the time of ordering are not guaranteed but we will do our utmost to ensure that goods are delivered within the stated time or as soon as possible afterwards. We will, wherever possible, advise you of any anticipated additional delay when you place your order. Failure to deliver within the estimated time is not considered as grounds for cancellation.		FURNITURE & LARGE ITEM DELIVERIES Mainland UK delivery: £50 Please contact us on our orderline for a delivery quote for all other areas. A 50% deposit is payable on ordering and the balance is collected prior to dispatch. RETURNS/REFUNDS SMALL ITEMS We hope that you will be delighted with your purchase(s) however, If for any reason you are not completely satisfied with your order simply return the item(s) to us within 7 working days for a full refund or exchange. Item(s) must be unused and returned in their original packaging. We recommend that you use insured, registered delivery and obtain proof of postage, as we cannot accept responsibilty for goods lost or damaged in transit. Unfortunately, we are unable to refund the original delivery charge or the return postage unless the item(s) are faulty, in which case we will reimburse you in full. FURNITURE Our furniture is made and painted to order - we cannot offer refunds unless the piece is deemed faulty. Please note that our paint finishes can allow the character of the wood to show - for example woodgrain and knots - these are not considered as faults. Our furniture is made from solid pine, beech and selected hardwoods - exposure to heat may cause some shrinking and splitting, which we regret we cannot accept as reason for refund. However, should you require aftercare for any acute problems please contact us on 0845 2000 723.